Managing your plan and billing

Psalmly's core church-management tools are free forever. Paid plans add the church's books, Psalmly AI, your own custom domain, more custom pages, room for more people, and 0% platform fee on online giving. You manage all of it under Subscription in the admin sidebar.

The three plans

• Free — the whole core app: members, prayer, events, groups, announcements, bulletins, the directory, your website, the document vault, and online giving (with a small platform fee). Up to 50 people. Psalmly AI isn't part of the free plan, but your church's admins can try it once: 50 free messages to the assistant and 3 free graphics. They come once per person, with one church — someone who used them with another church doesn't get them again.
• Community — everything in Free, plus the church's books — recording cash and check offerings, expenses, fund opening balances, and pledges — and Psalmly AI — the assistant, Scribe, and Graphics — a custom domain, up to 3 custom pages, 25 knowledge base articles, email support, and 0% Psalmly platform fee on giving. Up to 250 people.
• Growth — everything in Community, with 4× the monthly AI credits, up to 10 custom pages, 100 knowledge base articles, and priority support — your church's support tickets go to the front of our queue. Up to 1,000 people.

How many people your plan includes

Your plan counts everyone in your Directory: the people who have joined in the app, admins included, and the people on your roster. Each person counts once, whether or not you have an email address for them. To check the number, count the names in your Directory — its header shows the total. Guest givers, people waiting for you to approve them, and invitations that haven't been accepted aren't in your Directory yet, so they don't count. Archiving someone on the roster takes them off the count.

Nobody is ever kept from joining, and nobody is removed. Once your church reaches 80% of its limit, your dashboard shows the count. If it goes over, every admin gets an email with a date two weeks away, and a banner across your admin pages shows the same date. From that date, new announcements and bulletins can't go out until you move to a plan that fits or remove people who've left. Everything else keeps working: members still give, sign up for events, pray, and read everything already posted, and your drafts are saved. As soon as you upgrade, you can send again.

The church's books on the free plan

On the free plan, Giving, Giving by person, and Finances still show everything: your online gifts, fund balances, each giver's history and year-end statement, the board report, and every export. What's locked is recording — Record offering, Record expense, Set opening balances, Record pledges, and editing or deleting a recorded entry. Those buttons show a lock; pressing one says which plans include it, with a link to Choose a plan.

Matching a website gift or a gift recorded under a typed name to the right person stays open on every plan.

The Subscription page always shows the current prices and lets you switch between monthly and annual billing (annual works out to two months free).

Seeing where you stand

The top of the page shows your current plan, its price and renewal date, a people meter (how many joined in the app and how many are on your roster, when you have a roster), your next invoice, and your payment method. If your church has the AI assistant, you'll also see AI usage & credits here — one shared allowance covering the assistant, Scribe, Graphics, and the AI drafting buttons, showing what's been used this month and an Add credits button if you want to top up. There is no per-feature quota; everything draws on the same pool. Top-up credits are for your admins: members' questions to the assistant use only the monthly credits.

Upgrading, downgrading, or switching

Under Choose a plan, pick the tier and billing cycle you want. The button tells you what will happen — Upgrade, Downgrade, Switch to Free, or switch monthly ↔ annual — and paid changes are prorated automatically, so you only pay the difference.

• Starting a paid plan takes you to Stripe Checkout, a secure hosted page, to enter your card. (Psalmly never handles card numbers directly.)
• Once you're paid, updating your card, changing plans, or cancelling all happen in the Stripe billing portal — the Manage in Stripe link opens it.

Invoices and receipts

Your invoice history is on the Subscription page, each with a PDF you can download for your records.

If a payment fails

If your card is declined when your plan renews, your plan stays on for 14 days while Stripe tries the card again. We email the church's admins, and the Subscription page shows the date to update the card by — use Manage in Stripe to change it, and nothing else changes.

If the payment still hasn't gone through after 14 days, your church has the free plan's features until it does: Psalmly AI and recording the books switch off, your custom domain comes down, and the Psalmly platform fee applies to online gifts again. Nothing is deleted. If your church has more people than the free plan includes, announcements and bulletins pause two weeks later (see How many people your plan includes). Once the payment goes through, your plan's features come back on; add your custom domain again from Custom domain.

Cancelling

You can cancel anytime from the billing portal (or the Cancel option on the page). Your church keeps its paid features until the end of the period you've already paid for, then returns to the free plan — your data, your people, and your giving history all stay put. Psalmly AI switches off, and any credits you bought are held for you, not lost. If your church hasn't used all of its 50 free messages and 3 free graphics, its admins can still use what's left. Your graphics library stays open: every graphic your church made is still there, still downloadable, and still usable on new events and announcements — you just can't make new ones, apart from any free graphics left. The same goes for the church's books: everything already recorded stays in Giving and Finances, on every giver's statement, and in every export — you just can't record or change entries. Your custom domain comes down, and online giving keeps working but the Psalmly platform fee applies again — including on gifts people already give regularly, which are re-priced to match. If your church has more people than the free plan includes, announcements and bulletins pause two weeks after the plan ends (see How many people your plan includes).

For how your plan affects online-giving fees, see Payouts, fees, and where your money goes.