Reviewing reported content
How the admin Moderation queue works — where members' reports of prayers and group posts land, what you see (with reporters kept anonymous), and the actions you can take — remove the content, remove the member, escalate to Psalmly, or dismiss.
When a member reports something — a prayer request, or a group post or reply — it comes to you in Moderation (in the admin sidebar). A small count sits on the item when something's waiting. This is how your church keeps its spaces safe, gently and in-house.
The queue
Reports are grouped into items — one card per reported thing, even if several people reported it — and you can filter by Open, Actioned, Dismissed, or All, and search. Click an item to review it.
What you see
Opening a report shows you everything you need to make a fair call, and nothing you shouldn't:
- The content itself, captured as a snapshot at the moment it was reported — so you can still see it even if the author has since deleted the original.
- Who posted it — or "Anonymous member" for an anonymous prayer, whose identity stays hidden even from you, just as it is on the board. You'll also see a short code beside "Anonymous member" — a stable label for that author within your church, so you can tell when several anonymous reports are the same person. It isn't their identity and can't be traced back to anyone.
- The reports — the reason each person chose (harassment or bullying, hate speech, sexual content, violence or threats, spam or scam, a self-harm concern, or something else) and any note they added.
Reporters are always anonymous to you — you'll see "Reported by a member," never who. That 's deliberate: people should be able to flag something worrying without fear of it getting back to them.
What you can do
Four actions sit at the bottom of a report:
- Remove content — takes the prayer, post, or reply down.
- Remove member — removes the person from your church and takes the reported content down with them (you'll confirm first). Use it for someone who's here to cause harm. You can do this for an anonymous prayer too: Psalmly removes them without ever telling you who they are.
- Escalate to Psalmly — for anything serious or beyond your church (a credible threat, a safety concern, possible illegal content). Psalmly's team can then review it too.
- Dismiss — mark it handled with no action, when a report doesn't need one.
Lead with care
Like the prayer board, these tools exist to protect people, not to police them. Most reports are small misunderstandings; a few are serious. Look at each one, act where it's warranted, and dismiss the rest. For the member's side — how someone reports something or blocks another person — see Blocking and reporting.